Service & Contact

Frequently Asked Questions
How can I report my damage?
Contact us directly? You can always reach us by phone, even in the evening, at night or at the weekend. Call 010-288 44 37 directly.
What happens after a claim is reported?
Once you report damage to us, we'll make sure you receive a quick confirmation and let you know if we need anything else from you. Then one of our claims handlers will get to work for you. We'll keep you informed about what to expect: whether the claim is covered, what the compensation is and what the further process looks like. Is the claim compensated? Then we make sure that the amount is paid out or that the damage is repaired. We stay in contact until everything is settled and are happy to think along with you to prevent recurrence.
Can I receive my mail digitally?
Do you have a compliment or complaint?
Get in touch
Report damage
Need immediate action?
You can always reach us by phone, of course also in the evening, at night or on weekends.
Telephone contact
Available on working days between 09:00 and 17:00
Direct assistance
Always an employee
E-mail or contact form
Email us at particulieren@schoutenzekerheid.nl or use the contact form.
Visit our office
Visiting address
Schouten Toren
Rivium Quadrant 81
2909 LC Capelle aan den IJssel


Postal address & other information
PO Box 8789
3009 AT Rotterdam
AFM number: 12009678
IBAN: NL55 INGB 0664 4704 67