About us
For customers
- For customers
  
  Reachability and response times Protect your business from claims
  
  Premium Payment All about how to pay your premium and our payment options.
  
  Fraud Policy How we handle fraud and what it means for you.
For intermediaries
- For intermediaries
  
  Intermediaries View all information for advisors.
  
  Insurers Which insurers we work with.
Service & Documents
- Service & Documents
  
  Policy terms View and download the terms and conditions of our insurance policies.
  
  Insurance Cards Important summaries of our insurance policies.
  
  Forms Download all relevant forms for your insurance.
  
  Frequently Asked Questions Find quick answers to common questions.
  
  Complaint Resolution Find out how to file a complaint and what you can expect from us.

About us
For customers

For customers

Reachability and response times Protect your business from claims

Premium Payment All about how to pay your premium and our payment options.

Fraud Policy How we handle fraud and what it means for you.
For intermediaries

For intermediaries

Intermediaries View all information for advisors.

Insurers Which insurers we work with.
Service & Documents

Service & Documents

Policy terms and conditions View and download the terms and conditions of our insurance policies.

Insurance Cards Important summaries of our insurance policies.

Forms Download all relevant forms for your insurance.

Frequently Asked Questions Find quick answers to common questions.

Complaints procedure Find out how to file a complaint and what you can expect from us.

Complaint Resolution

We do our utmost to provide you with the best possible service. Do you still have a complaint about our service? Please let us know as soon as possible so we can work together to find a solution.

How do you file a complaint?

Follow these 3 steps for quick and careful handling

Step 1: Discuss your complaint with your mediator

Your mediator represents your interests and is your first point of contact. Therefore, first discuss your dissatisfaction with your mediator. They can often provide a quick solution.

Step 2: Submit your complaint to Schouten Zekerheid Assuradeuren B.V.

Not satisfied with your mediator's solution? Then make your complaint known to us. We will work with you to find a solution.Are you not satisfied with this treatment? Then you can send your complaint in writing to the management or contact us directly.

By mail:
Schouten Zekerheid Assuradeuren B.V.
Attn: Management
PO Box 8789
3009 AT Rotterdam

By e-mail:
klachten@schoutenzekerheid.nl

After receiving your complaint, you will receive a confirmation within 3 days. You will receive a substantive response within 3 weeks.

Step 3: Submit your complaint to the Kifid

Are you not satisfied with our proposal or have we declared your complaint unfounded? Then you can submit your complaint to the Financial Services Complaints Institute (Kifid) within 3 months.Please note: the Kifid does not handle complaints from companies.

Are you a business and not satisfied with the handling of your complaint? Then you can take your complaint to court.

About us Policy Conditions Fraud Policy Complaint system Forms Premium Payment

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