Compliment or complaint

We do our utmost to provide you with the best possible service. Do you still have a complaint about our service? Please let us know as soon as possible, so that together we can find a solution. Do you have a compliment? Always nice to receive!
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How do you report a compliment or complaint?

Choose 1 of these options for quick and careful handling. As soon as we receive a complaint, we will send a confirmation of receipt. We will respond substantively to your complaint within 3 weeks. If it is not possible to respond within this time, we may extend this period by 3 weeks. We will let you know in writing why the deadline is being extended.

Option 1: Send the complaint by e-mail

Option 2: Send the complaint in writing

Option 3: Send a compliment